Melina Shrestha, who is 31 and lives in Baglung Bazaar, was another patient who had to return home dejected on Thursday. “We have only a few doctors and the number of patients is ever increasing,” Sharma said. The shortage of staff at the hospital has hampered smooth service delivery, according to Tara Prasad Sharma, head of administration. “We have hired more staff at the X-Ray lab to manage the increasing number of patients.” “We had only one radiologist, so we could only take a limited number of patients in a day,” Pokharel said. The problem at the hospital, he said, is it has limited human resources. “If their capacity is only 50 patients per day, then they should not have issued more than 50 tickets,” she said.ĭr Shailendra Pokharel, superintendent of the hospital, conceded that patients have had to return from the hospital without getting treatment or receiving medical services. Like Nepali, Karki too returned without getting checked after spending hours at the queues. “There is extreme mismanagement at the hospital,” said Lila Kumari Karki, who was at the hospital on Thursday to visit a gynaecologist. They say there are difficulties in receiving even the specialised treatments, alleging that the hospital staff are reluctant to provide services to insured patients. Patients visiting the hospital of late complain of poor management at the institution. “I didn’t get anything done on Thursday and my whole day went to waste.” “I neither have the time nor the money to spend on travel again,” he said. He said he can’t afford to leave work to return to the hospital. Nepali, a daily wage earner, said he spent Rs1,200 for the journey to the hospital and back to his village. After he finally reached the counter, the staff informed him that they were not taking any more patients for the day, asking him to come back the next day. Nepali, who is 40 and suffering from a kidney disease, said he spent two hours at the ticket counter, another hour in the queue at the outpatient department, and then two more hours at the video X-ray counter.
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